Terms and Conditions

  • Donna USA https://donnaoptic.com. These terms and conditions govern your use of our wholesale ecommerce platform and the purchase of our products.
  • Products: Donna Optic offers European eyewear and eyeglass frames. Our products do not include prescription lenses.
  • Eligibility: You must be 18 years old to use our wholesale service. By using our service, you represent and warrant that you are at least 18.
  • Account Registration: To access wholesale pricing, you must register for an account and provide accurate and complete information, including your business details and EIN or business certificate.
  • Orders and Payment:
    • Unless Donna Optic has explicitly approved other arrangements, payment is due upon order placement.
    • Minimum order quantities (MOQ) apply and are listed per product on our website. Please check the website for the most up-to-date information.
  • Shipping: We offer international shipping. Shipping costs and delivery times may vary depending on the destination.
  • Cancellations, Returns, and Refunds: For order cancellations, returns, or refunds, please get in touch with us directly. Each case will be handled individually based on the circumstances.
  • Intellectual Property: Donna Optic is a registered trademark. Our frames are exclusive designs. All content on our website, including images and text, is protected by copyright laws.
  • Resale Policy: Only approved vendors may resell Donna Optics products. To become an approved vendor, please apply here.
  • Warranties: We offer a 1-year, no-fault warranty on all our products. Please get in touch with us for warranty claims or further information.
  • User-Generated Content: To collaborate or submit user-generated content, please get in touch with us directly. We reserve the right to use, modify, or remove any user-generated content at our discretion.
  • Industry Standards: Donna Optics adheres to standard practices for ecommerce websites, including but not limited to data protection, secure transactions, and fair business practices.
  • Limitation of Liability: To the fullest extent permitted by applicable law, Donna Optic shall not be liable for any indirect, incidental, special, consequential, or punitive damages or any loss of profits or revenues.
  • Governing Law: These terms and conditions are governed by the laws of New York, United States of America.
  • Changes to Terms: We reserve the right to modify these terms at any time. We will email all vendors to notify them of any significant changes.
  • Contact Us: If you have any questions about these terms and conditions, please use the link in the footer of our website under the “Information” section.

SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:
If you have consented to receive text messages from DONNA USA INC, you may receive messages related to the following:

Conversational Messages Example: “Hello, this is a friendly reminder of your upcoming appointment with [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”

Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 20 SMS messages per week related to your [appointments/billing, etc.].

Example:
“Message frequency may vary. You may receive up to 6 SMS messages per week regarding your appointments or account status.”

Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:
You may opt-in to receive SMS messages from DONNA USA INC in the following ways:

  • By submitting an online form https://donnaoptic.com/contact/

Opt-Out Method:
You can opt-out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, message and data rates may apply, Messages frequency may vary, you can contact us directly to request removal from our messaging list.

Help:
We are DONNA USA INC. Need help? Text HELP for assistance. You can also contact us at Phone: (516) 904-2232 or https://donnaoptic.com/contact/ If you do not wish to receive SMS messages, simply leave the SMS consent box unchecked on your intake forms.

Additional Options:

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

  • Message and data rates may apply.
  • You can opt out at any time by texting “STOP.”
  • For assistance, text “HELP” or visit our https://donnaoptic.com/privacy-policy/ and https://donnaoptic.com/terms-and-conditions/ pages.
  • Message frequency may vary.

You agree to these terms and conditions by using our website and services.